Terms & conditions | Amlou

Purchase and delivery terms

The Amlous webshop can be paid with: Visa/Mastercard/Maestro/JCB/.

  • All prices are in Danish Kroner (DKK) and incl. 25% VAT.
  • At Amlou, we use the Secure Socket Layer (SSL) technology to encrypt your data so that no other people have the ability to read the information you send to us over the Internet. Furthermore, Amlou does not store credit card information.
  • If you are unsure about the security of payment with Dancard, you can contact us via this email info@amlou.dk
  • When you pay for the item, the amount is deducted when the item is shipped.


  • Our normal delivery time is calculated for 2-4 business days from receipt of the order confirmation. If you order items that are temporarily sold out, you will be informed by email informing them of delivery time.
  • If an item is not requested due to an extended delivery time/backorder, you will of course have the option to cancel the item. 
  • All orders are shipped free of charge over 450 Dkk or picked up in our showroom on Ålborgvej 132, 9300 Sæby by appointment.
  • If the customer is not available after several delivery attempts, 500 DKK including VAT will be charged to cover our administrative costs. 
  • If, as a result of the transport, the goods have been damaged, they are immediately notified upon receipt. 

Consumer protection

As a customer, the rights provided by the rules of the Consumer Council are always the same. If a purchase is referred to the Consumer Council's Board of Appeal, we shall always comply with the Committee's recommendation. 
Click here to get to the Consumer Council's safe e-commerce website:http://www.forbrugersikkerhed.dk/


  • If you receive an incorrect item, we regret, of course, and rectify the error by sending the correct item as soon as possible.
    Amlou will immediately forward a new item to you once we have received the wrong item return.
  • Your cost of Shipping and insurance of the package are refunded directly to you via bank transfer.
  • The warranty is 2 years from the date of delivery. If the defect is due to a damage sustained by the customer, the customer is responsible for any repair costs. Amlous authorized personnel will initially determine whether the fault is caused by an incorrectly produced product or an external influence after the goods were delivered to the customer. The customer is responsible for the freight costs if the customer wishes to make use of his warranty.




  • The right of withdrawal applies only to private consumers acting throughwww.amlou.dk or by agreement at Amlous address.
  • When you shop atamlou.dk you have the return and right of withdrawal for 30 days from receipt of the item. Simply, we require that the item is not used and that the product is returned in original packaging. If this is not achieved, the product shall not be returned.
  • When you want to return an item, you must first contact Amlou so that we can inform you about how to return the item. It is your responsibility that the goods arrive safely and intact without damage. You have the full responsibility for the return freight.
  • When a return shipment is completed, the same card or bank account that was used for the purchase is credited.
  • You are only liable for a possible Deterioration of the value of the goods resulting from the handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods. You should normally examine the product in the same way as you can and must in a business, but do not use it. Therefore, do not cut the marks and the like.  If you have used it in a way that you cannot or cannot do in a business, and will not be able to sell it again, or can sell it at full price again, you must count on us to deduct the impairment in the amount you will have to return.  If the item no longer has a commercial value, we do not reimburse the purchase amount.


  • In order to maintain the history and quality of the seals, they appear in the original version and are thus treated exclusively in the traditional way, so that the carpets retain their value.


We take good care of the personal information we receive and hold about you.

New EU rules Protect you

The EU has tightened up the requirements for how companies use, process and store your personal data with the personal Data Regulation (daily shortened GDPR).

Our privacy policy describes what information we store about you and what we use it for.

When you visit our website, information about you is collected and used to personalize and improve our content. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have clarified what information is collected, their purpose and which third parties have access to them.



The websiteamlou.dk uses "cookies", which is a text file that is stored on your computer, mobile electricity. Similarly, for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as Virus.

It is possible to delete or block cookies. See instructions:http://minecookies.org/cookiehandtering


If you delete or block cookies, ads will be less relevant to you and occur more frequently. You may also risk that the site is not functioning optimally and that there is content that you cannot access.

Learn more about cookies her.

  • The website contains third-party cookies, which may include, to varying extents:

ASP. NET _SessionId: Stores session data during visits to the Amlous website. Automatically deleted when you close the browser. This cookie is used to establish and continue your visit.
CookieConsent: Saves your cookie consent commitment by using the Amlous website. The information is stored for one year.
_ga: Cookie used by Google Analytics. Stored for 2 years.
_gat: Cookie used by Google Analytics is deleted when the browser is closed.
_gid: Cookie used by Google Analytics, deleted when browser is closed
Collect: Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Deleted when the browser is closed.
FR: Used by Facebook to provide various advertising services. Stored for 3 months.
TR: Used by Facebook to provide various advertising services. Deleted when the browser is closed.
Oldbrowser: Cookie used to display possible Text about old browser is deleted after 6 days.
tempOrderID: Remembers your shopping cart. Deleted when you close your browser.


Reject or delete cookies

You can always reject cookies on your computer by changing the settings in your browser. However, you should be aware that if you do, there are many features and services you cannot use, because they assume that the site can remember the selections you make.

Personal data

Personal data is any kind of information that can be attributed to you to some extent. When you use our website, we collect and process a number of such information. This happens, for example. by Alm. Additions of content, such as If you create a user onamlou.dk and make purchases through the website. Amlou stores only the information necessary to complete your order-including name, address, tlf.nr, email and which item data relates to you.

All information is processed strictly confidentially and will never be disclosed to third parties. When collecting personal data through our webshop, we ensure that it is always done by submitting your explicit consent, so that you are informed of exactly what information is collected and why. Information is stored in max. 5 years after which they are erased.

You can be deleted from the database at any time by giving us a message by phone or email.

As registered with Amlou, you always have the right to object to the registration and you have a right of access to what information is registered about you. These rights you have after the Personal Data Act and contacting you in connection with this is directed to Amlou via info@amlou.dk.

We have taken technical and organisational measures to ensure that your information is accidentally or unlawfully erased, published, lost, impaired or undisclosed, misused or otherwise processed in violation of Legislation.

The information is used to identify you as a user and to show you the ads that will be most likely to be relevant to you, to record your purchases and payments, and to be able to provide the services you have requested, such as for example. To submit a newsletter. In addition, we use the information to optimize our services and content.

Retention Period
The information is kept for the time allowed by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background of storage. Therefore, it is not possible to set a general time frame for when information is deleted.

Disclosure of information
Data about your use of the website, which ads you receive and possibly. Clicking, geographic location, gender and age segment etc. are disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used for targeting advertising.

We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for our own purposes.

Disclosure of personal data such as name and email, etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide adequate protection for your information.

Insight and complaints
You have the right to be informed of the personal data we process about you. You can also object to the use of information at any time. You can also revoke your consent for the processing of information about you. If the information processed about you is incorrect, you have the right to be corrected or deleted. This can be approached at: [info@amlou.dk]. If you would like to complain about our processing of your personal data, you also have the opportunity to contact the Data Inspectorate.

The website is owned and published by:

  • AMLOU by Ayoob Henry John Farah
  • CVR-nr: 36324546
  • Ålborgvej 132, 9300 Sæby, DK.
  • Tel. nr: +45-93909106
  • info@amlou.dk